Privacy Policy

Overview

Tech Carpenters (“we,” “us,” or “our”) provides web design, development, SEO, and ongoing web operations services. This policy explains what information we collect through our website and client portal, how we use it, and the choices you have. This is standard site content, not legal advice — if you have specific compliance requirements, consult a qualified attorney.

Information we collect

We collect information in a few ways:

• Contact form submissions. When you submit our contact form, we collect your name, email address, and any phone number, company name, or message you provide, so we can respond to your inquiry.
• Client portal accounts. If you become a client, we collect account information (name, email, organization details) and data related to the services we perform for you — support tickets, project tasks, and billing records.
• Payment information. Payments are processed through Stripe. We do not store your full card number on our servers — Stripe handles payment data under its own privacy and security practices.
• Usage & analytics data. We may use cookies and analytics tools to understand how visitors use our site — pages viewed, general location, device and browser type — so we can improve the site and our marketing.

How we use your information

• To respond to inquiries and provide quotes or proposals.
• To deliver the services outlined in a signed agreement or active plan.
• To process payments and maintain billing records via Stripe.
• To operate the client portal, including support tickets and project tracking.
• To send service-related communications, and — only with your consent where required — occasional marketing updates.
• To improve our website, services, and security.

Cookies & analytics

We use cookies and similar technologies to keep the site and portal functioning (for example, to keep you signed in) and to understand aggregate site usage through analytics tools. You can control cookies through your browser settings; disabling them may affect some site functionality.

How we share information

We do not sell your personal information. We share it only with service providers who help us operate — such as Stripe for payment processing, our hosting and database providers, and analytics tools — and only to the extent necessary for them to perform their function. We may also disclose information if required by law or to protect our legal rights.

Data retention

We retain contact form submissions and client records for as long as reasonably necessary to respond to inquiries, deliver services, and meet legal or accounting obligations, after which we delete or anonymize it.

Your choices

You can ask us to access, correct, or delete the personal information we hold about you, or to opt out of marketing communications, at any time by emailing hello@techcarpenters.com. We'll respond within a reasonable timeframe.

Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections and access controls on our systems. No method of transmission or storage is 100% secure, and we can't guarantee absolute security.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the “last updated” date at the top of this page.

Contact us

Questions about this policy or your data? Email hello@techcarpenters.com.